Refund policy

Last Updated: August 27, 2026

At Essentials by AK, we want you to be satisfied with your purchase. Because our products include perfumes and cosmetics, we have specific return guidelines to protect the quality and hygiene of our products.

Returns

We accept returns within 14 days of delivery provided that the item meets all of the following requirements:

  • The product is unused and unopened.
  • The original packaging, box, seals, and accessories are intact.
  • The product is in its original condition.
  • You have proof of purchase or your order number.

For hygiene and safety reasons, opened, used, sprayed, or tested perfumes and cosmetics cannot be returned unless the product arrived damaged or defective.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After reviewing the issue, we may offer a replacement, store credit, or refund, depending on the circumstances.

Wrong Item Received

If you receive an item different from what you ordered, please contact us within 48 hours of delivery. We will work with you to arrange a replacement or another appropriate resolution.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used perfumes
  • Sprayed or tested fragrances
  • Opened skincare or cosmetic products
  • Products without their original packaging
  • Gift cards
  • Sale or clearance items, unless they arrived damaged or defective

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Unless the item is damaged, defective, incorrect, or sent to you by mistake, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

If the return is due to an error on our part or a defective/damaged product, we will work with you regarding the return shipping costs.

Exchanges

We may offer exchanges for eligible unopened and unused products. Availability of the requested replacement product must be confirmed before an exchange can be processed.

How to Request a Return

To request a return, contact Essentials by AK with:

  1. Your full name
  2. Order number
  3. Product you wish to return
  4. Reason for the return
  5. Photos, if the product is damaged or defective

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

Important Note

Due to the nature of fragrances, skincare, and cosmetics, we cannot accept returns simply because you do not like the scent, fragrance performance, texture, or personal experience with a product once it has been opened or used.

We reserve the right to refuse a return or refund if the product does not meet the requirements outlined in this policy.

Contact Us

If you have questions about a return or refund, please contact Essentials by AK through our customer service channels. We will do our best to resolve any issue fairly and efficiently.