Shipping policy
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
During sales, holidays, or periods of high order volume, processing may take slightly longer.
Shipping Times
Once your order has been shipped, estimated delivery times are:
- Canada: 2–7 business days
- United States: 4–10 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays caused by the carrier, weather, customs, or other circumstances outside our control may occur.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order sent again.
If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once an order has entered processing or been shipped.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your package appears to be lost, please contact us so we can assist you with the appropriate next steps.
If your package arrives damaged, please contact us promptly and provide photos of the package and the damaged product. We will review the situation and determine the appropriate resolution.
Essentials by AK is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.
Perfume Shipping Restrictions
Because perfumes and fragrances may contain alcohol and can be classified as dangerous goods for transportation, certain shipping methods and destinations may have restrictions.
If an order cannot legally or safely be shipped to the selected destination, we reserve the right to cancel the order and issue a refund.
Changes or Cancellations
If you need to change or cancel your order, contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been processed or shipped may not be able to be cancelled.